# reCAPTCHA User Journey

Netacea has the option to utilise Google reCAPTCHA v2. This verifies if an interaction is legitimate with the “I am not a robot” checkbox. It is easy for humans to solve, but difficult for bots and other malicious software.

### User Journey

When a visitor requests a path that is protected by Netacea/reCAPTCHA, an "I am not a robot" checkbox is displayed. Depending on the [Security Preference](#security-preference-explained), the visitor may also be presented with a picture puzzle to solve.

<figure><img src="/files/oxp5E7E7YWGWcmUyAoea" alt=""><figcaption><p>Netacea/reCAPTCHA Interface</p></figcaption></figure>

If the reCAPTCHA challenge is solved, the page will reload and the user will be able to proceed with their journey. If the challenge is not attempted or failed, the user will not be able to progress past this page.

![](/files/quZPw3mOtA8wrLSf4YZa)

### Security Preference Explained

Choosing the Security Preference is entirely down to personal choice and what type of challenge you would like to be shown.

<figure><img src="/files/zobYRnSUXYGNO41Ejo6f" alt=""><figcaption></figcaption></figure>

**Easiest for users** = Most users (but not 100%) will be presented with the "I am not a robot" checkbox only.\
**Most Secure** = Most users (but not 100%) will be presented with the "I am not a robot" checkbox AND be asked to solve a picture puzzle.\
**The Middle default** is somewhere in between.

*It is your business’ responsibility to keep your website privacy and cookie policies and notices up to date and also to gain all required user consents, including that reCAPTCHA is a cookie deployed on your site when you purchase the Netacea service. Please see Netacea’s customer privacy policy for further information which can be found here:* [*Customer Privacy Policy | Netacea*](https://netacea.com/customerprivacypolicy/) *or which can requested from a member of the Netacea team.*

###


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